Terms of service
What you can expect from MyEra, and what we ask of you, in plain language.
Who provides the service
MyEra is a counselling practice run by Shagun Mishra, based in Bengaluru, Karnataka. Sessions are held online over a private video link, or in person where that option is offered at booking. You always work with the same counsellor.
What counselling is, and is not
Counselling is a confidential, supportive space to talk things through and work towards change at your own pace. It is not medical or psychiatric treatment: we do not diagnose conditions or prescribe medication, and we may suggest you also see a doctor or psychiatrist where that would help.
Counselling is not a substitute for emergency medical or psychiatric care. If you are experiencing an immediate mental-health emergency or are at risk of harming yourself or someone else, please contact local emergency services or an appropriate emergency mental-health service.
Booking
You choose a service, date and time on the booking page. All times are shown in Indian Standard Time. The 15-minute introduction call is free and needs no payment. A paid session is held for you once your payment has been received and verified, and you receive a confirmation email with a link to manage the booking.
Fees and payment
Fees are shown in Indian rupees on the services page and at checkout. Sessions are paid by Google Pay or UPI to the number shown at checkout, and you upload a screenshot of the payment so it can be verified. Fees may change from time to time, but a booking you have already paid for keeps the fee you paid.
Rescheduling and cancellation
Sessions can be rescheduled or cancelled free of charge up to 24 hours before the appointment. Cancellations inside 24 hours are charged in full, except in genuine emergencies.
Missing a session without notice counts as a cancellation inside 24 hours. The full rules, including how refunds are made, are in the refund and cancellation policy.
Confidentiality
What you share in sessions stays between us, except where there is a serious and immediate risk to your safety or someone else's, or where disclosure is required by law. How we handle your personal information is described in the privacy and consent notice.
Your part
Please join on time, from a private place where you can speak freely, with a stable connection. Sessions are for the person or people named on the booking. Recording a session, by either side, needs the agreement of everyone in it.
Changes and contact
These terms may be updated; the version on this page applies to bookings made after it is published. These terms are governed by the laws of India. Questions about them are welcome at shagunafs23@gmail.com.
Last updated 29 September 2026.