Refund and cancellation policy
One simple rule, and what happens on either side of it.
The rule
Sessions can be rescheduled or cancelled free of charge up to 24 hours before the appointment. Cancellations inside 24 hours are charged in full, except in genuine emergencies.
The free introduction call
The 15-minute introduction call costs nothing, so there is nothing to refund. You can move or cancel it at any time from the link in your confirmation email.
Rescheduling
Up to 24 hours before a session you can move it to any free slot, at no cost, using the link in your confirmation email. Your payment simply carries over to the new time.
Cancelling more than 24 hours ahead
If you cancel a paid session more than 24 hours before it starts, the full amount is refunded to the UPI account or payment method you paid from. Refunds are normally made within seven working days of the cancellation.
Cancelling inside 24 hours, or not attending
Cancellations inside 24 hours, and sessions missed without notice, are charged in full. Genuine emergencies are the exception: write to shagunafs23@gmail.com and we will find a fair solution.
If we have to cancel
If Shagun Mishra has to cancel a session, you choose between a new time and a full refund.
Packages
Each session in a package follows the same 24-hour rule. A session cancelled in time stays in your package to be used later.
Payments that cannot be verified
A paid booking is confirmed once your payment screenshot has been checked. If a payment cannot be matched, we will contact you before the session. Any amount that was received for a booking that does not go ahead is refunded.
How to ask
Use the manage link in your confirmation email, or write to shagunafs23@gmail.com with your booking reference. See also the terms of service and the privacy and consent notice.
Last updated 29 September 2026.