Privacy and consent
How MyEra handles your information, in plain language.
What we collect
To manage a booking we store your name, email address and phone number, the service and time you chose, and any optional note you decide to leave. We deliberately do not ask for detailed mental-health history through the booking form. Anything you choose to share in sessions is kept separately and confidentially.
How we use it
Your details are used only to confirm, remind, reschedule or follow up on your appointments, and to process payment through our payment provider. We do not sell or share your information for marketing.
Payments
Sessions are paid by Google Pay or UPI to the number shown at checkout. The payment screenshot you upload is stored securely with your booking, is only visible to the counsellor, and is used solely to verify your payment. A paid booking is confirmed once the payment has been verified.
Confidentiality in sessions
What you share in counselling stays between us, except where there is a serious and immediate risk to your safety or someone else's, or where disclosure is required by law. We discuss exactly what this means in your first session.
Your rights
You can ask to see, correct or delete the information we hold about you at any time by emailing shagunafs23@gmail.com. Booking records are kept only as long as needed for scheduling, accounts and any legal obligations.
Rescheduling and cancellation
Sessions can be rescheduled or cancelled free of charge up to 24 hours before the appointment. Cancellations inside 24 hours are charged in full, except in genuine emergencies.
Full details, including how refunds are made, are in the refund and cancellation policy. The rules on booking and payment are in the terms of service.